I went on a Mother’s Day anti-FTD rant – aka Don’t Mess With My Mom On Mother’s Day

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Sunday, I found myself on a rant for a few hours on Twitter. Why? I’d used FTD to send my mom flowers from me and my brother for Mother’s Day. Which, as it turns out, was a massive, massive mistake. I’d gotten on FTD’s email list a while ago and they were hammering me pretty hard with offers. One of the emails had this really pretty bouquet that caught my eye due to the purple in it – purple being mom’s favorite color. With everything going on, I thought it was a no-brainer, so I ordered it and they said they could deliver it on 5/7 or 5/8, no problem. So I ordered it. And by 1 pm on Mother’s Day, no flowers. No updates. No nothing.

My issue was the expectation of delivery in a timely fashion. I called FTD’s 800 number and spoke with first Josh and then Karl. Josh told me that my mom wouldn’t be getting any flowers because what I’d ordered wasn’t actually in stock. He then told me that she might get something Monday. Might. Pissed, I asked to speak with his supervisor. That’s when I met Karl. Karl’s favorite line? “I am not at liberty to disclose that information.”

Hence, my Twitter rant began…

At this point, the social media team at FTD pulled up my order and called me.

With nothing really resolved, I continued to rant and talk about poor Karl…

*crickets*

The moral of the story?

Well, my friend MB said, “Always source locally with local businesses and florists.”

She’s not wrong.

The OTHER moral of the story?

Don’t mess with my mom. It won’t end well for you. I have Twitter and I’m not afraid to use it…

3 comments for “I went on a Mother’s Day anti-FTD rant – aka Don’t Mess With My Mom On Mother’s Day

  1. May 9, 2016 at 1:33 pm

    Best. Twitter. Rant. Ever!

    • Patrick Hester
      May 9, 2016 at 2:36 pm

      😉

  2. Lyn
    May 10, 2016 at 3:36 pm

    Wow–you really put some elbow grease into that rant. I’m impressed with your energy and your attention span. Me, I’d have firebombed the place right away, and then forgotten what they did to me.

    But your friend MB is right: source locally. You can do it online. We quit using 1-800-Flowers, for instance, after a p-poor showing for my MIL’s mother’s day. I think they use returns or leftovers for the long-distance orders.

    World class rant, Patrick!

    PS: I love getting flowers from the grocery store. They have my favorites, and I know the family budget is not getting hammered.

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