Yesterday, on my Twitter feed, I mentioned that I’d been to Tokyo Joe’s for lunch. Here’s the Tweet:
BTW, went to Tokyo Joe’s for lunch and, while they do have good food, it’s not worth waiting 30 minutes for. Not when you’re in a hurry.
about 24 hours ago from TweetDeck
I said nothing more about it. What’s cool is this from this morning:
@atfmb Wow Patrick… please tell what happened and where you waited so long.?
tokyojoes, Tue 21 Apr 11:17 via Mobile Tweete
Instant (or near enough) customer service inquiry. Pretty nifty.
I replied back with the details and haven’t heard anything since. We’ll see what happens. But this level of interaction is what makes Twitter so darn cool. I’m sure Tokyo Joe’s checks out what’s being said about them and contacts folks who have bad experiences to see what can be done to fix the situation, and probably contacts folks with positive experiences as well to help spread around the joy.
That kind interaction is incredible. It made me feel better immediately because A) it was a surprise to hear from them and B) I felt like someone there cared, which is important when it comes to customer service. If they come back with something more, that’s just icing on the cake – they’ve already helped simply by caring enough to contact me. I mean, it wasn’t as if I was complaining on their website, calling or sending them nasty emails – I just made a comment in a Tweet.
How cool is that?